AI-Powered Automation For eCommerce Brands. Done For You & 100% Free

Why eCommerce Brands Are Automating With AI

Cut Customer Support Work in Half

AI handles 80%+ of repetitive tickets (order tracking, FAQs, returns) instantly. More complex questions get escalated to a human support agent.

Respond to Leads Instantly

No more delays. Smart AI-Assistants can research new leads to create personalized follow-ups with potential customers in seconds, increasing conversions.

Recover More Abandoned Carts & Missed Sales

Customized, AI-driven follow-ups intelligently extend beyond email into all marketing channels. Email, Social, SMS, and chat work together to bring lost revenue back.

How It Works (And Why It’s Free)

I’m offering 1-2 eCommerce brands a completely free AI automation setup to test and refine the highest-impact workflows. The only ask? If it helps your business, I’d love to share the results as a case study. Here’s how the process works:

Discovery Call (30 min)

We’ll go over your current processes, biggest bottlenecks, and opportunities for building smart AI-Assistants and workflow automations.

Workflow Diagram (Bonus: You Get a Custom Flowchart)

I’ll map out a visual flowchart of how AI will automate your specific workflow—so your team sees exactly how it works before anything is built.

Build Assistants And Automations

I’ll build and integrate a custom AI-powered system into your existing tools based on our workflow diagrams.

Live Testing & Optimization

We test the automation in your real workflow. If it works, you keep it! I’ll fine-tune it based on your feedback.

Real World Example

How I Built An AI Support Agent To Automate 80% Of Tickets

Result

We built the support automation layer as the first line of support defense for a D2C brand selling on Shopify. Customers want to reach out on a variety of channels, so we pulled in any customer communication from email, sms, social, and chat as multiple trigger points for our automation. When a conversation is created or updated, the intelligent AI layer analyzes the text to determine the type of support needed. Requests were classified as:

Policy Questions (Returns/exchange information)

Order Questions (Where is my order?)

Spam/Irrelevant Questions

Complex Questions

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For all categories except Complex Questions, the AI assistant responds back and forth with the customer until the ticket was closed or the question becomes too complex. For complex questions that are not answerable with provided information, AI support escalates the ticket to a human agent for intervention.

To give the AI agent added context, we connect a vector database of relevant business policy and product information for our agent to search. For order specific questions, we provide external API access to Shopify, so the agent can look up order information in real time to retrieve relevant data.

This agent is still in beta, but is expected to handle up to 80% of customer support tasks without human intervention.

AI Support Assistant Built for DTC Brands

TESTIMONIALS

OUR customers SAY

Working with Paul Scolieri is like working with a reliable friend. Over the last 8 years we have had the pleasure of working closely with Paul with web-store, sales, business management, social media and all sorts of things involved with brand management. He is diligent, extremely competent and very easy to work with. In the natural course of business, he has shown great composure during difficult situations, both with interpersonal as well as technical aspects of work. I would give Paul the highest recommendation and look forward to working with him for a long time. Takahiro Kitamura State of Grace Tattoo (since 2002) Monmon Cats (since date) Hardy Marks Publications (since 2023)